Refund Policy

Effective Date: August 5th, 2025

At Chubbs Bait Shop, customer satisfaction is important to us. Please review the following policy to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Refunds

We accept refund requests for most unused and unopened items returned within 14 days of the delivery date. To be eligible for a refund:

Items must be in original packaging
Items must be unused and in resalable condition
Proof of purchase (e.g., order confirmation or receipt) is required

2. Non-Refundable Items

The following items are non-refundable and non-returnable:

Live bait, except in cases of documented shipping damage or incorrect items
Hunting blinds / box blinds (due to size, custom ordering, and shipping constraints)
Gift cards
Clearance or final sale items
Opened or used products

Please make sure to review product specifications carefully before purchasing non-refundable items.

3. Live Bait Policy

Live bait is perishable and cannot be returned. If your bait arrives dead or damaged, please contact us within 24 hours of delivery at chubbsbaitshop@gmail.com with:

Your order number
Description of the issue
Clear photos of the product as received

We will assess the claim and determine eligibility for a replacement or partial refund.

4. Return Process

To initiate a return for eligible items:

Contact chubbsbaitshop@gmail.com with your order number and reason for return.
If approved, we will provide instructions for returning your item.
You are responsible for return shipping unless the item was incorrect or defective.

Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the item.

5. Late or Missing Refunds

If your refund has not posted:

Recheck your bank or card account
Contact your payment provider—it may take additional time to process
If you’ve followed these steps and still have not received your refund, contact us at chubbsbaitshop@gmail.com

6. Contact Information

Chubbs Bait Shop

Email: chubbsbaitshop@gmail.com

Address: 4940 W State Road 10, North Judson, Indiana 46366